The heart of any retailApril 15, 2015
Premium Managed Service:
Supporting your business as your virtual CTO
We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.
One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.
A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.
|Program Elements||Included Services|
|Proactive Server||· 24×7 Advanced Performance Monitoring· Key Application Maintenance· Microsoft and 3rd Party Patch Management· Scheduled Preventative Maintenance|
|Proactive Workstation||· Microsoft and 3rd Party Patch Management· Scheduled Preventative Maintenance· Availability Monitoring|
|Proactive Backup||· Backup Deployment and Configuration· Backup Performance Monitoring· Backup Software Updates· Scheduled Backup Jobs|
|Proactive Support||· Quarterly Network Health Review· Additional Network, End-user and Network Support Billed at T&M Rates|
|Proactive Security||· Anti-Virus Monitoring and Management· Anti-Spam Monitoring and Management|
|Proactive Network||· Router/Switch Performance Monitoring|
Ultimate Managed Service:
Total network peace of mind.
Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.
Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.
When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.
|Program Elements||Included Services|
|Managed Server||· 24×7 Advanced Performance Monitoring· Server Configuration Management· Key Application Maintenance· Microsoft and 3rd Party Patch Management· Real Time Server Optimization
· Scheduled Preventative Maintenance
|Managed Workstation||· 24×7 Advanced Performance Monitoring· Workstation Configuration Management· Microsoft and 3rd Party Patch Management· Real Time Workstation Optimization· Scheduled Preventative Maintenance|
|Managed Network||· Firewall Management and Maintenance· Router and Switch Performance Monitoring|
|Managed Security||· Anti-Virus Monitoring and Management· Anti-Spam Monitoring and Management· Regular Vulnerability Scan and Report|
|Managed Backup||· Backup Deployment and Configuration· Backup Performance Monitoring· Backup Software Updates· Scheduled Backup Jobs· Data Center Replication and Disaster Recovery Planning|
|Managed Support||· Monthly Network Health Review· Unlimited Network, End-user and Network Support|